Terms and Conditions:
Waynas Perú travel operates in regions where standards of accommodation, transportation and services vary depending on the final location. However, we strive, with all our care and skill, to provide the best service to our customers.
CANCELLATION POLICY:
At the time we receive written notification that you wish to cancel your trip, you will be charged the following fees:
CANCELLATION POLICY:
30 to 59 days before departure date: 40% of the trip cost
7 to 29 days: 70% of the trip cost
Less than 7 days before departure date or no-show: 100% of trip cost
Waynas Perú travel guarantees and provides transportation, bilingual guides, equipment and food, as indicated in the detailed itinerary. All tour prices include the services of a driver and/or guide. Miscellaneous expenses are not included. For example: any services that are not described in the itinerary, such as hotel extras (laundry and ironing of clothes, alcoholic beverages, telephone calls, etc.), excess baggage costs, airport taxes, visa costs, etc.
Waynas Perú travel is not responsible for delays, inconveniences and/or expenses of any kind resulting entirely, or in part, from causes beyond the control of the company, nor for losses or additional expenses due to delays, illnesses, bad weather, strikes , riots or others. similar circumstances.
TRAVEL INSURANCE:
We strongly recommend that you take out travel insurance that covers accidents, medical expenses (including rescue and air ambulance) and emergency repatriation. We also recommend that you cover cancellations and lost luggage. Make sure this insurance reimburses you for non-refundable travel costs.
Once you have purchased travel insurance, please send a copy of the insurance company name and policy number via email or when you bring the information with you when you come to our office.
BEHAVIOR
Our main company is the security of the group. Therefore, if a traveler's behavior is detrimental to the safety and well-being of the group, is incompatible with other members or is contrary to the progress of the itinerary, Waynas Perú travel reserves the right to demand that this person withdraw from the tour. . Anyone requesting to leave for these reasons will not receive a refund. Refunds for unused services will not be accepted in these circumstances, nor will additional expenses be recognized.
In the case of an illness that hinders the progress of the trip, a client may also be excluded from a tour. The company can make the necessary arrangements and recover the costs from the customer.
Finally, a client who commits an illegal act will be excluded from a tour and, in this regard, any liability of Waynas Perú travel will cease to exist.
TRAVEL PROFILE:
Includes transportation, bilingual guides, equipment and food. Miscellaneous costs are not included, such as alcoholic beverages, personal phone calls, excess baggage, airport taxes, visa fees and travel insurance. All trip members will receive the necessary equipment for their trip. The client must cover any damage or loss of all equipment and equipment supplied by Waynas Perú travel for their personal use. Visits are limited in number, generally less than 10, to lessen the impact on the environment and local cultures. This also ensures a more personalized service for each individual traveler.
CUSTOMER RESPONSIBILITIES:
Clients are responsible for their personal documentation, such as valid passports and visas. The name on the airline ticket must correspond to the name on the passport. The client is responsible for the timely arrival of the activities. Failure to do so may incur additional costs to catch up with the group or even make it necessary to cancel and withdraw from the group. Travelers are also responsible for their personal belongings, such as their luggage.
CHANGES MADE BY THE CUSTOMER:
The person who signs the reservation request is the only person who can make changes to the Tour / Trek / Trip / Rental / Service. A $35 USD change order fee is charged to make any changes. Although every effort will be made to make requested changes, they are not guaranteed and there may be additional costs associated with these changes.
UNSATISFIED CUSTOMERS:
If a client has a complaint about their holiday, they must communicate it as soon as possible, directly to the guide or travel assistant so that the necessary modifications can be made immediately. If the issue remains unresolved and the customer requests a refund, they must write to the travel assistant no more than 30 days after the last day of the trip. Waynas Perú travel will attend to the case as quickly as possible, using the travel agency as a mediator.
PLEASE NOTE THAT FOR THE INCA TRAIL, PERMITS ARE NON-TRANSFERABLE, NON-REFUNDABLE AND DATES CANNOT BE CHANGED.
CHANGES AND CANCELLATIONS BY WAYNAS PERU TRAVEL:
We always do our best to carry out excursions/services according to the original schedules listed in the booking order. However, by entering into this agreement with Waynas Perú travel, the client accepts that it is necessary to make necessary changes to a Tour / Trek / Trip / Rental / Service due to prevailing conditions (see “Force Majeure” section above).
Waynas Perú travel reserves the right to change or cancel any facility, service and substitute a reasonable alternative of comparable value.
In the event of a major change, the customer will be notified as soon as possible. The customer will have options regarding acceptance of the change.
VERY IMPORTANT:
We strongly recommend spending time at a high altitude (above 3000 meters / 9842 feet, in Cusco or another high altitude area) for a minimum of 3 to 4 days before embarking on your trip. This is to minimize the possible effects of altitude sickness. Additionally, you can help your body acclimatize by drinking plenty of fluids, adding a little more sugar to your drinks, eating carbohydrate-rich foods, avoiding cigarettes and alcohol, and drinking coca (ancient traditional leaf) tea. Diamox may also be helpful; Consult your doctor about purchasing medications before traveling.
ABOUT THE GIVEAWAY:
The night before your hike, there will be a pre-hike talk in our office at 6:30 p.m. or 7:30 p.m. (exact time will be confirmed upon arrival or by email). A duffle bag will be provided at this time, if you have paid for an additional porter for your Inca Trail or if you are doing an alternative hike.
Thank you again for choosing us and we hope to see you in Cusco!
Waynas Peru travel Team
Enjoy all the different services we offer. Be sure to be careful and most importantly, have fun!
