Waynas Perú travel Privacy Policy
Effective August 4, 2021
Waynas Perú travel, in compliance with the Personal Data Protection Law, is committed to protecting your personal information. In this sense, we consider it necessary for our clients to understand our Privacy Policy and what it means for them.
This Privacy Policy describes the privacy practices developed by our group, made up of the company Waynas Perú travel. It applies to personal information that you directly or a third party through whom you have requested information, or made a reservation for our services, provide to us; or when you have already provided this data, when contracting or using our services. We also obtain your personal information when you visit our website or when we communicate with you.
In this document, we describe the different types of personal information we collect, how and for what purposes we use that personal information and with whom we share it, as well as the measures we have implemented to protect the security of the personal information we maintain. We also detail the choices and rights you have regarding our use of your personal information and how you can contact us regarding our privacy practices. to be able to exercise their rights.
What is considered (personal information)?
In general, personal information is all information about a person that identifies them or makes them identifiable, such as: name, address, email, identification document, telephone number, nationality, marital status, among others.
What personal information do we collect and how do we do it?
a) Personal information that you voluntarily provide to us
We may collect, store and process your personal information if you voluntarily provide it to us in any of the following ways:
Contacting us by phone or in person.
Fill out questionnaires, surveys or forms on our website or in physical format.
By sending us a letter, email or social media interactions.
Create a virtual online account with us and manage your preferences.
If you subscribe to receive any of our services (for example, a newsletter, a blog or following us on social networks).
Agree to receive general marketing or advertising information from us.
If you request promotional information or join promotional or gift cards for our services; if you participate in a survey, contest or raffle about our services or request/subscribe to our newsletter, bulletin or similar.
If you provide content (for example, to display it on our blog, website or our social networks).
Waynas Perú travel does not collect information that, by its very nature, is especially sensitive (biometric, genetic data or data that reveals your racial or ethnic origin; your political opinions; your religion or other beliefs; your sexual orientation or preferences; data related to your health, criminal record, union membership, affiliations or movements in favor of certain causes, among others) unless offered voluntarily.
We may use certain sensitive personal information where you have given your explicit consent to do so, to better serve you in meeting your needs. We will only share the aforementioned information with other members of Waynas Perú travel or with our third-party service providers who will act as data processors (tour providers, restaurants and transportation providers of different types) necessary to provide you with the services you have requested. We will not share or use such information for any other purpose.
Among others, some sensitive personal data that we may collect and process are:
Illnesses (physical or mental).
disabilities
Mobility requirements.
Food or medication allergies.
Dietary requirements that may imply or suggest your religion, health or other sensitive personal information.
b) Personal information we collect automatically
When you visit our website, we may also collect certain data using «cookies» and other automated means; Such data could be source IP address, domain name, geographic location, language preferences, among others.
A “Cookie” is a small data file that the website can send to the browser to store on the computer so that we can recognize it when you visit again. If you have registered on the website, cookies will provide information to us and our service providers that we can use to personalize our site according to your preferences. Most web browsers allow you to modify the settings to notify you when you receive a cookie or to reject all cookies. If you choose not to accept cookies from our website, you may not be able to take full advantage of all features.
There are third-party vendors that display Waynas Perú travel ads on the Internet, who use cookies to serve ads based on a user’s previous visits to our website.
When Waynas Perú travel obtains personal data from third parties, it will sign a contract with said data provider in which the third party certifies that it has the consent of the owner of the data, as well as the purpose for which it was collected and the possibility of being transferred. to Waynas Perú travel, unless there is a specific regulation that is not mandatory in the terms described above.
How may Waynas Perú travel use or disclose your personal information once it is obtained?
Waynas Perú travel as a provider of travel and tourist services may collect, use or disclose your personal information directly or through the suppliers with whom we work, to provide you with our travel services and other tourist services with the highest quality possible. Your personal information allows us, in general, to provide you with information related to your trip, to make reservations for air, land or rail transportation services; as well as accommodation, food, entry to archaeological sites, or protected natural areas, process payments and provide similar services that are necessary to be able to provide you with our tourist services with the characteristics and details that you have contracted.
In this sense, Waynas Perú travel uses and processes your personal data to:
Offer and provide you with information and services that you request from us or that we consider may be of interest to you; We may also provide you with information about our partners’ services (provided you have given us your consent, if applicable).
Allow us to better understand your needs and expectations as a customer and determine the suitability of our services.
Make reservations, payments and other administrative procedures related to your trip and the tourist services we offer.
Work with third party service providers or designated data processors to perform functions and services on our behalf. They may be third party suppliers of components of any holiday package, excursions, transfers, activities or experiences arranged or arranged by us for you.
Provide security and protection to our clients by providing them with continuous service and assistance, including resolving problems with the services they requested from Waynas Perú travel.
Improve our services and create relevant content for our customers and ensure they are of interest to them.
To provide its services comprehensively, Waynas Perú travel can count on local and international service providers. In that regard, you should be aware that we may need certain personal information to transfer it to third parties who provide services on our behalf.
For example, if you book flights or train travel through Waynas Perú travel, we will need to provide certain personal information to the railway company to guarantee the reservation of your tickets. By booking services with us, you agree to us collecting, using and disclosing your personal information (and to the relevant travel and tourism service providers or partners collecting and using such information) to administer and provide the services you have requested.
Additionally, we may use customer service providers, payment authorization and processing services, conducting contests and promotions, advertising on our website, sending physical and virtual communications, obtaining and analyzing information about the sections of our website that you visit, in order to evaluate and improve the customer experience and its usefulness, as well as specific information related to visits to our website; reservations and reservation management, marketing, auditing and administration, among other services; in order to provide you with services with the highest possible quality and thus be able to meet your expectations.
We require our service providers to receive the information necessary to perform the functions we entrust to them, but we do not authorize them to use or disclose your personal information for their own purposes.
Our service providers may maintain and process your personal information in the United States or other jurisdictions. You may obtain information about the policies or practices of our service providers by writing to our email address below.
Travel Agents and Agencies
Waynas Perú travel collects personal information (in the manner described above) from agents and agencies to the extent necessary to reserve travel and correctly pay for said reservation. In the case of agents traveling with Waynas Perú travel, we may also collect employment information to confirm their suitability for promotions in the tourism sector.
Jobs
Waynas Perú travel collects personal information from people who apply for a job or similar situation in our company, to the extent that it serves to identify the candidate and evaluate their suitability for the position for which they are applying. Such information may include name, identification documents, knowledge and skills training, contact information, previous employment, criminal record, citizenship or residency information and other information necessary for the selection of potential employees and personnel.
As for our workers, we use their personal information to be able to comply with the obligations established by labor regulations; as well as manage their development in the company.
European residents: data transmission outside Europe
If you are a resident of the United Kingdom, the European Union or the European Economic Area («EEA»), we may maintain your personal information outside the EEA; for example, in Canada (a country that the European Commission has recognized as having an adequate level of privacy protection). Similarly, we may transfer your personal information to travel suppliers and other third parties outside the EEA; Countries outside the EEA may not have the same level of privacy legislation as the UK, Canada and the EEA. We will take appropriate measures to ensure that your privacy rights are protected.
Sale or corporate reorganization of the company
We may transfer any information we have about you in connection with a merger, spin-off or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Waynas Perú travel, or as part of a corporate reorganization or another change in control of the business.
After such sale, transfer or reorganization, you may contact the entity to which we have transferred the data to ask any questions regarding the processing of the information.
Compliance with the rules and orders of the authorities
Waynas Perú travel and our service providers may provide your personal information in compliance with a search warrant or any other legally valid order or instruction to an investigative body in case of breach of contract, violation of law, or as necessary or permitted. by applicable legislation. Additionally, we may disclose personal information where necessary to establish, exercise or defend legal claims or associated claims, to prevent actual or alleged loss or damage to persons or property.
How is your personal information protected?
Waynas Perú travel has implemented measures to help protect personal information that is in our possession or under our control, against accidental, illegal or unauthorized access, alteration, loss, destruction, disclosure or use. In this regard, we maintain technical, physical and administrative safeguards to protect your personal information against unauthorized access, use, modification and disclosure.
Our suppliers and contractors who may have access to your information to provide services on our behalf will be required to maintain the confidentiality of the information and provide appropriate security measures, and may not use such information for any other purpose.
We cannot guarantee that the collection or transmission of information over the Internet or other publicly accessible communication networks will be 100% secure, and therefore we cannot guarantee the security of such information.
Our processes for preserving personal information have been designed to retain our customers’ personal information for no longer than is necessary for the purposes set out above or for compliance with other legal requirements. Your personal information will be anonymized or deleted if your last interaction with Waynas Perú travel was more than 10 years ago.
For your own protection, we recommend that you do not include sensitive personal information, credit card details or similar personal information in any email you send to us or our staff.
Our website may have links to other websites for your convenience and information, which operate independently of us and may have their own privacy policies, which we encourage you to review. We will not be responsible for the content of the linked website, any use of the website, or the privacy practices of the website.
Can I access my personal information?
You have the right to access, update and rectify inaccuracies in personal information in our possession and control, subject to certain exceptions provided by law; You can also revoke your consent to the processing of your personal data, either for all the purposes to which you consented or for any of them. You can exercise this right through our website or by sending us an email or writing to us at the contact information indicated below. For security, we may take steps to verify your identity before processing your request.
To exercise the rights described, send us a communication as follows:
For the attention of René Hurtado – General Director: reserva@machupicchuexplora.com
In the unlikely event that you wish to lodge a complaint about our collection, transfer or processing of your personal information, you may do so with the supervisory authority in your country of residence.
In addition to the rights described above, if you are a resident of the United Kingdom, the European Union or the EEA, you also have the following rights:
Be informed about the period for which we retain personal information or the basis on which we make decisions about how long we retain such information.
Request that we delete your personal information, subject to any necessary legal requirements we may have to retain the information.
Object to or restrict the processing of your personal information. However, we may not be able to provide you with some services without processing such information.
. Receive a copy of your personal information that we maintain in a portable format.
File a complaint with a relevant supervisory authority.
Changes to this Privacy Policy
We may need to modify or revise this Privacy Policy from time to time. If we make any changes to this policy, the revised version will be posted on our website. Please review this Privacy Policy for the latest information about our practices regarding personal information.